What is the patient portal?

The patient portal is an online health management tool that uses proven, credible and widely-embraced technology to provide patients secure access to and ownership of their personal health information.

Who is eligible to enroll?

Only inpatients can sign up for the patient portal in person at this time. Online self-registration for all patients is being developed.

What are the benefits?

Patients can manage their health online using the patient portal to:
• Access inpatient health records, including procedures, immunizations, medications and allergies
• Download health information to share with other physicians
• View most lab results

How do I sign up?

You can enroll during hospital admission or request an account in-person by providing a valid email address to our patient access staff. Soon after, you will receive an email with instructions to activate your account.

Who do I contact for questions or technical help?

You may call our support line at: 214.324.6100. Customer service representatives are available seven days a week.

When will I see my lab results?

Lab results will be posted to the patient portal 24 hours after results are entered into your electronic health record.

Is my information secure?

Yes. The federal government has established standards and other criteria for all data that is captured electronically.

What is patient rights?

What are the rights and responsibilities of the patients.
Click here to download the file.

24-Hour Service:

If you have questions regarding our check-in procedure or For more information, please

*City Hospital at White Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, City Hospital at White Rock complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. City Hospital at White Rock expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of City Hospital at White Rock’s employees to perform their job duties may result in discipline up to and including discharge.